Terms and conditions of use


All prices are marked with all taxes included unless mentioned otherwise. For orders outside metropolitan France you are the importer of the product (s) concerned. Custom taxes and local taxes for imports may be due. These rights and amounts are not Thion Medical.com‘s responsibility.  They are your responsibility and therefore you are in charge of their payments as well as the declarations to the concerned authorities of your country. We advise you to make enquiries about them to the local authorities. The products remain the property of Thion Medical.com until reception of full payment of the price agreed.


The orders are made through the site thion-medical.com. Any order must be accompanied by its payment to be processed through. If the payment made does not correspond to the requested price, thion-medical cannot process the order unless the remaining amount is paid.

Transport price:

We decided to look for the best transport price for every order. The client must choose the delivery zone in the “shopping bag” page. If the choice made is not correct thion-medical cannot process the order.

Method of payment:   

The payment may be made: by Paypal for all delivery zones, by cheque or bank transfer for metropolitan France and Overseas France. For the rest of Europe the payment can be made only by bank transfer.


By Paypal:

By cheque:

Bank: Crédit Mutuel Bourgueil – 1 Place Jules Cibot– PO Box 38 – Zip code 37140 La Chapelle sur Loire

Account holder: Sarl Oxa Medical

Standard SEPA

IBAN: FR76 1027 8371 7800 0105 8160 47


 Delivery time:

The average delivery time is 5 days. If we do not have a product in our stock when we receive your order and/or the delivery time exceeds 3 weeks, your order will be cancelled unless you agree to maintain it. In this case you will be paid back.

Cancelation time:

You may cancel your order within 14 days from the receipt date of the product (s) depending on the product’s code. The customized products cannot be cancelled such as the compensation heels (since the size and height are given by the client) or the reflex-magnetic insoles (since the size and the choice of the zone (s) are given by the client).


The returns must be made to the following address: Oxa Medical, 17A rue des Parfaits, Zip code 37140 La Chapelle sur Loire, France.

The returned product (s) must be in perfect condition, in the original package, accompanied by the invoice.

The price of the return shipment is paid by the client. Only the price of the product (s) will be paid back by Thion Medical. The products which were returned incomplete, damaged or dirty will not be taken back.

Legal rights and litigation:

The present contract is subject to the French law. The language of the present contract is French. In case of dispute, for the sales inside France only the courthouse of commerce in Blois is legitimate and for the sales outside France only the French courthouses are legitimate.


Who are we ?

The company Thion Medical is a craftsman’s enterprise specialized in manufacturing orthopaedic orthoses.


French manufacturing

Our products are made of the same raw materials as those selected for manufacturing the foot orthoses of our patients.

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+33 2 47 97 91 05

Custom manufacturing demand.

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